Frequently Asked Questions
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Our devices are very carefully audited and are certified to be 100% functional. Our poor condition devices are sold As-Is and the product description will note this.
The following tests are performed on our cell phones:
- ESN verified
- Totally data cleared
- Keypad/touchscreen tested
- MIC & Speaker Tested
- All Ports Tested
- Earpiece Tested
- Cleaned and Detailed
- Camera Tested (if applicable)
- Additional device-specific testing
We offer a 30-day warranty on all items. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any problems. We are more than happy to work with you on any issue you may have.
If there is a problem with your order, please contact us anytime by email or phone.
You can expect a refund in the same form of payment originally used for the purchase within 7-10 business days of receipt of the returned product by our facility.
If there seems to be a mechanical, electrical, or programming problem with your device, DO NOT attempt to repair or try to unlock it yourself or take it to a third party for repair without first contacting us. This will automatically void our warranty. We do not reimburse for third-party repairs or purchases. We make all efforts to ensure that the products received are as described.